At Novapay AE, your satisfaction is our priority. If for any reason you are not satisfied with our service, we offer a full refund within 24 hours of the transaction, provided that the top-up has not been used or consumed.

To request a refund, please contact our customer support team at Upon receipt of your request, we will review it and inform you of the outcome. If your refund request is approved, the amount will be credited back to your original payment method within a certain number of days, depending on your card issuer's policies.

Please note that this policy applies only to transactions made through our website and the Reloadly widget. For any issues related to the mobile services you've topped up, please contact your service provider directly.